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Policies & FAQ

March 20, 2017

Booking Policy:

1.     We schedule appointments via telephone and we suggest allowing for several weeks to get an appointment.  Note that we do require a studio consultation prior to your session for planning and to get to know each other. :)

2.     Session fees are due at the time of booking.  These fees are non-refundable but can be transferred to another date due to weather or illness.

3.     All appointments require that a location be specified at the time of the appointment to allow us to schedule travel time between appointments.

Payment Policy:

1.     All session fees are due at the time of booking. We currently accept Cash, Check, and Credit Cards, (Visa, MasterCard, and Discover), Affirm or PayPal Credit.

2.     There will be a $25.00 charge for all returned checks.

Editing:

At Capture A Moment Photography, we strive to capture you in the most flattering light and in a way that makes us all happy.  While we are more then willing to do a small amount of editing to help correct issues that cannot be helped such as acne or a scratch (because that ALWAYS happens before a shoot), we are unable to offer further creative photoshopping within our session fee (beyond what we have already done prior to delivery).  If you have images that you would like to have photoshopped in a more creative manner or more extensive editing required (if it is possible) to improve your appearance or add a more artistic look, there will be a per image fee to be paid prior to the edits being completed.  We send invoices/quotes for these charges and they are payable via Credit Card, Check or Cash.  We believe that the best images are those captured naturally and our fees do not include the time it takes to go beyond a typical amount of necessary editing.  All prints ordered are fully edited prior to any print orders being placed.  Custom cropping is available and requests are honored where possible as to maintain print aspect ratio and creative vision.

Location Recommendations:

We travel all over Macomb, Oakland, Wayne and Southern St. Clair Counties.  We will meet up with you at a park, your home, or just about any venue for your session or event.  Clients ask us all the time for location suggestions, so here are some of our favorite spots.

  • Algonac State Park, Clay (Park entrance fee may apply)
  • George George Park, Clinton Township  (Permit fee included in your session)
  • Clinton River Park North, Sterling Heights
  • Mt. Clemens Train Depot, Mt. Clemens
  • Secret Spot – River Access, Clinton Township
  • Wolcott Mill, Ray Township
  • Metro Beach, Harrison Township (Park entrance fee may apply)
  • Van Hoosen Farms, Rochester Hills (Permit fee included in your session)
  • Yates Cider Mill, Rochester (No weekend sessions in October please)
  • Belle Isle, Detroit (Permit fee included in your session)
  • Heritage Gardens/Mae Stecker, Shelby Township (Permit fee included in your session)
  • Waldenburg Park, Macomb Township
  • Downtown/Riverwalk, Mt. Clemens
  • Rochester Municipal Park, Rochester
  • Rochester Library, Rochester
  • Bloomer Park, Rochester (Park entrance fee may apply)
  • Downton Detroit/Dequindre Cut, Detroit
  • Downtown New Baltimore & Waterfront
  • Downtown Marine City
  • Riverbends Park, Shelby Township
  • Eastern Market

Those are just a few of the most popular locations.  If you have a favorite, please let us know.  As always, we are open to all suggestions!

General Questions:

What if my session is scheduled outside and its raining?

We do not want to be out in messy Michigan weather any more than you do!  If we encounter inclement weather, we will either offer to move your session to our studio, or reschedule your session and hope for better weather next time.

How long does it take before I can see my photos?

During peak times, we may be taking 2-3 weeks to edit and schedule your delivery meeting.  We do the best we can to get them to you sooner.  If you have an urgent need, please make arrangements at the time of your consultation.

Can I request a re-shoot?

If there is some technical failure that would require a re-shoot, be assured that we would be the first ones to offer that option when we deliver your gallery.  Should you not “like” your images due to no technical fault on our behalf, you may request a re-shoot.  Re-shoots requested by the client are will be offered at a 25% discount off the regular session fee, and all original images from the prior session will be forfeited.  Said re-shoots will require pre-payment, and any applicable permit fees.

Will my images be shared?

All images are property of Capture a Moment Photography, LLC and may be added to our website, used in advertising or printed for hanging in our studio.  Should you not wish to have your images posted, please discuss that with us at the time of your consultation.


 
 
 

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